DELIVERY INFORMATION

Postage and packaging is included in the online price, for MAINLAND UK deliveries only. For all other destinations please contact us for a delivery quote. For all orders shipped within mainland United Kingdom, delivery should be between 24 to 48 hours from despatch.

All products will be shipped as soon as possible (subject to payment authorisation and availability). Under normal circustances they should be with you within 2-3 working days. Any items which are out of stock/currently unavailable you will be notified about and they will be shipped as soon as your order is complete or as they become available.

When will the order be delivered?

Generally goods are sent on a next day or two day service, this will be advised via e-mail when the ordered is despatched. They will usually be delivered between 0800 and 1700 Monday to Friday (and Saturday for for some Royal Mail services).

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RETURNS POLICY

We hope you will be completely satisfied with any product purchased from pressureseekers, but if you wish to return an item to us, we aim to make it as quick and convenient as possible. Under distance selling regulations you may cancel your order by returning any item up to 7 days from the day after delivery for a full refund (less postage costs), as long as it remains unused and in as new condition with all packaging and labels intact. The latest acceptable date for returns is printed on your delivery note for clarification. Please indicate on your delivery note the item(s) you are returning and the reason.

For information on how to return your goods please see the reverse of the delivery note enclosed with your order.

All goods should be returned via an insured, traceable service to:

Pressure Seekers
Unit 5 Beacon Quay
Torquay
TQ1 2BG

Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Goods returned after the date shown on your delivery note cannot be refunded. Please allow 14 days for refunds to be processed and credited to your card.

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Checklist for returning items

• Please note tags must not be removed from garments and that all labels and original packaging must be present and the product in the condition you would expect to receive an 'as new product', for us to be able to refund the returned items.
• Please ensure that the delivery note enclosed with your order is completed and returned with your parcel,
• Goods should be returned via an insured, traceable service to reach us on or before the return date shown on your delivery note (it is advisable to make a note of any tracking numbers in case they are Required),
• Please make sure goods are securely packaged to avoid damage in transit.
• Sale items are not returnable unless they are faulty.
  

Exchanging goods

Please ensure that the correct size is ordered, as incorrect sizing orders will not automatically be refunded. If you are unsure of your size requirements, please contact us for advise. When returning goods due to incorrect sizing where a replacement is required, it is advisable to place a new order on the website for the correct replacement goods first. This ensures that the goods can be despatched with a minimum of delay in order to get them delivered to you promptly. You should then follow the normal returns procedure as above to return the original goods for refund.

Returning faulty goods and warranty claims

If a product you purchased from us is faulty when delivered please contact our customer services team on customerservices@pressureseekers.com or telephone 0845 257 2237 between 10:00am and 5.00pm Monday to Friday. Please have your order number ready together with details of the fault and we will then advise you how to proceed. If we ask you to return the goods to us please download the faulty goods return form below as this will need to be enclosed when you return your faulty product to us.

Where a product develops a fault after use and the manufacturer offers a warranty covering that fault, you will need to deal directly with the relevant manufacturer. If you need assistance with this please contact us and we will give you details of how to return the product direct to the relevant manufacturer.